FilmoraAI Video Editor

Privacy

Privacy Policy

Last updated: July 19, 2026

This Privacy Policy explains how Filmora handles personal information when you visit filmsora.org, use the mobile app, contact support, make purchases, or use AI video, editing, caption, music, template, and export services.

We collect information needed to operate the app, process creative requests, manage purchases, protect users, respond to support, and improve reliability.

We do not sell personal information, and we do not use uploaded content or personal information to train general-purpose AI or foundation models unless you give separate, explicit permission.

1. Information We Collect

We collect information that helps us provide accounts, editing, AI generation, support, safety, and purchases.

  • Account identifiers, profile settings, login state, preferences, and account status
  • Support contact information submitted by email, feedback, forms, or direct communications
  • Uploaded videos, photos, audio, prompts, captions, editing settings, generated outputs, exports, templates, and creative history
  • Purchase, subscription, credit, and entitlement information from Apple App Store, Google Play, or other authorized payment channels
  • Device, diagnostic, crash, app version, approximate location, language, performance, and usage information
  • Security, abuse-report, fraud-prevention, rights-report, and compliance information

2. How We Use Information

We use information to provide, maintain, secure, personalize, measure, and improve the services.

We may also use information to communicate with users, investigate errors, enforce terms, process purchases and refunds, and comply with legal obligations.

  • Process uploads, prompts, AI generation requests, captions, edits, templates, exports, credits, and subscriptions
  • Operate accounts, authentication, entitlements, balances, settings, and support workflows
  • Respond to bugs, refund questions, account deletion requests, safety reports, rights concerns, and other communications
  • Detect abuse, fraud, security incidents, policy violations, and technical failures
  • Analyze aggregated or de-identified trends to improve reliability and product quality

3. AI Processing and Outputs

AI features may send prompts, uploads, selected settings, audio, captions, and generated outputs to infrastructure providers or model providers so the requested result can be delivered.

AI outputs can be inaccurate, unexpected, visually inconsistent, incomplete, or unsuitable for a particular use. You are responsible for reviewing outputs before relying on them, publishing them, or using them commercially.

We do not use personal information or uploaded content to train general-purpose AI or foundation models without separate, explicit permission.

4. How Information Is Shared

We share information only as needed to operate the services, comply with law, complete transactions, or protect users.

  • Cloud hosting, storage, AI infrastructure, analytics, diagnostics, customer support, communications, security, and operations providers
  • Apple App Store, Google Play, and authorized payment providers for purchases, subscriptions, refunds, and entitlement validation
  • Professional advisors, auditors, insurers, and legal representatives where necessary for business operations
  • Authorities, courts, regulators, or third parties when required by law or needed to protect rights, safety, security, or prevent abuse

5. Retention

We keep information for as long as reasonably necessary to provide the services, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce agreements.

Retention periods vary by information type, account status, marketplace requirements, legal obligations, security needs, and backup schedules.

6. Account Deletion

Where an account is available, Filmora provides an in-app account deletion feature in the account, profile, or settings area.

To delete your account, open the app, go to the account, profile, or settings area, choose the account deletion option, review the notice, confirm the request, and complete any verification step shown in the app.

After a confirmed deletion request, we delete or de-identify account personal information subject to lawful exceptions for billing, tax, marketplace records, security, fraud prevention, dispute handling, backups, or compliance.

If you cannot access the in-app deletion feature, contact support and include enough information for us to verify your identity and locate the account.

  • Information generally deleted: profile data, non-essential settings, user projects, prompts, uploaded media records, generated creative history, and authentication records no longer needed to operate or secure the services
  • Information we may retain: billing, subscription, refund, tax, marketplace, accounting, security, abuse, dispute, backup, and legal compliance records
  • Support contact for deletion help: filmorago@wondershare.com

7. Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing.

We may need to verify your identity before responding. We may decline or limit a request where law permits or requires us to do so.

8. Updates and Contact

  • Website: https://filmsora.org
  • Support email: filmorago@wondershare.com
  • Feedback email: mailer@service.wondershare.com
  • Google Play developer record: VBROADCAST LIMITED
  • App Store developer record: Shenzhen Wondershare Software Co., Ltd
  • Address: Rm B 24/F Goldfield Industrial Building Phase 1, 144-150 Tai Lin Pai Road, Kwai Chung, Hong Kong